At Meld, we take your privacy seriously. This Privacy Policy explains how Orion Tech Solutions LLC ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use the Meld mobile application ("App") and website ("Website").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App or Website.
1. Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- Create an account (email address, name, date of birth)
- Complete your profile (photos, bio, interests, preferences)
- Connect with other users (messages, suggestions)
- Contact us for support
Information Automatically Collected
When you use Meld, we may automatically collect:
- Device information (device type, operating system, unique device identifiers)
- Usage data (features used, time spent in app, interaction patterns)
- Log data (access times, pages viewed, app crashes)
Information from Third Parties
If you sign in using Apple Sign In or other third-party authentication, we receive basic profile information as permitted by your privacy settings on that service.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Facilitate introductions between Seekers and Wings
- Enable messaging between connected users
- Send you notifications about introductions and messages
- Improve and optimize our services
- Respond to your inquiries and provide customer support
- Detect and prevent fraud, abuse, and security issues
- Comply with legal obligations
3. How We Share Your Information
With Other Users
Your profile information is shared with other Meld users based on your role and privacy settings:
- Seekers: Your profile may be visible to Wings who can suggest introductions for you
- Wings: Your role as a Wing is visible to your connected Seekers
- Connections: When you connect with another user, you can view each other's profiles and communicate
With Service Providers
We share information with third-party service providers who help us operate Meld, including:
- Cloud hosting (Firebase/Google Cloud)
- Analytics services
- Push notification services
We Do NOT
- Sell your personal information to third parties
- Share your data with advertisers
- Use your data for targeted advertising
4. Your Privacy Controls
Meld gives you control over your information:
- Profile Visibility: Control who can see your profile and what information is displayed
- Suggestion Privacy: Choose whether your Wing sees if you accepted or declined a suggestion
- Notifications: Manage push notification preferences
- Account Deletion: Delete your account and all associated data at any time
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication methods
- Regular security assessments
- Access controls limiting who can access your data
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. When you delete your account, we will delete your personal information within 30 days, except as required by law or for legitimate business purposes (such as resolving disputes).
7. Children's Privacy
Meld is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete that information promptly.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Object to or restrict certain processing
- Data portability
To exercise these rights, please contact us at support@oriontechsolutions.com.
9. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to request deletion of your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.